Privacy Policy

Last Updated: January 30, 2026

ORBITOOLS AND HOME LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1 Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or place an order
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, promotions, or events
  • Request information about our products or services

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Business name and tax identification number
  • Payment and billing information
  • Product preferences and purchase history
  • Communications with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address and device information
  • Browser type and version
  • Operating system and screen resolution
  • Pages visited and time spent on pages
  • Referring/exit pages and clickstream data
  • Cookie identifiers and similar tracking technologies

2 How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders: Manage purchases, deliveries, and customer service
  • Communicate with you: Send order confirmations, updates, and respond to inquiries
  • Improve our services: Analyze usage patterns to enhance website functionality and user experience
  • Marketing: Send promotional emails about products, services, and special offers (with your consent)
  • Business operations: Maintain records, conduct analytics, and manage our wholesale/retail brokering operations
  • Legal compliance: Comply with legal obligations and protect our rights
  • Security: Detect and prevent fraud, unauthorized access, and security incidents

3 How We Share Your Information

We may share your information with:

Service Providers

Third-party vendors who assist with payment processing, shipping, email delivery, website hosting, and analytics

Business Partners

Manufacturers and sellers in our network as necessary to fulfill orders and facilitate transactions

Legal Requirements

Government authorities or law enforcement when required by law or to protect our rights

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity

We do not sell your personal information to third parties for their marketing purposes.

4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us understand how visitors use our website to improve performance

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness

Preference Cookies

Remember your settings and preferences for a better experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL Encryption

Secure data transmission

Access Controls

Limited data access

Secure Storage

Protected databases

Regular Audits

Security assessments

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request corrections to inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications at any time

Data Portability

Receive your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

  • Legal and regulatory requirements
  • Tax and accounting obligations
  • Ongoing business relationships
  • Dispute resolution needs
  • Security and fraud prevention

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8 Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10 International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to Know

Request information about the categories and specific pieces of personal information we have collected about you

Right to Delete

Request deletion of your personal information (subject to certain exceptions)

Right to Opt-Out

Opt-out of the sale of your personal information (we do not sell personal information)

Right to Non-Discrimination

Exercise your privacy rights without discriminatory treatment

To exercise these rights, contact us at [email protected] or call +1 (956) 673-6089.

12 GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right of Access

Access your personal data

Right to Rectification

Correct inaccurate data

Right to Erasure

Request data deletion

Right to Restrict

Restrict data processing

Right to Portability

Transfer your data

Right to Object

Object to processing

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you
  • Legal Obligation: Processing is necessary to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate business interests

13 Email Marketing Communications

With your consent, we may send you marketing emails about our products, services, and promotions. You can opt-out of these communications at any time.

How to Unsubscribe:

  • Click the "Unsubscribe" link in any marketing email
  • Email us at [email protected]
  • Update your preferences in your account settings

Note: Even if you opt-out of marketing emails, we may still send you transactional emails related to your orders and account.

14 Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this Privacy Policy
  • Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

ORBITOOLS AND HOME LLC

6636 W William Cannon Dr

Suite 4

Austin, TX 78735

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 business days.